Return Policy

Refund & Return Policy

At iPayHub Solutions LLC (“iPayHub”), we are committed to providing a secure, reliable, and seamless digital payment experience. If you encounter an issue with a transaction, please review our refund and return policy below:

1. Refund Eligibility

  • Refunds are only applicable in the following cases:
    • Unauthorized transactions
    • Platform-related errors
    • Service disruptions directly caused by iPayHub
  • All refund or dispute claims must be submitted within 7 days of the transaction date.
  • Refunds will not be issued for transactions that were knowingly and intentionally completed by the user.

2. How to Request a Refund

To initiate a refund request, please contact our support team and include the following information:

  • Transaction ID
  • Date and amount of payment
  • Reason for the refund request
  • Any supporting documents (e.g., receipts, screenshots, etc.)

Requests can be submitted via email or through the in-app support system.

3. Processing Time

  • Refund requests are reviewed and responded to within 5–7 business days.
  • If approved, refunds are processed back to the original payment method within 7–10 business days, depending on your financial institution.

4. Non-Refundable Services

Refunds are not available for:

  • Subscription or service fees already used or activated
  • Transactions made through third-party providers integrated with iPayHub
  • Purchases made from merchants or businesses using iPayHub—please contact the seller directly for their policies

5. Chargebacks & Dispute Resolution

If you suspect unauthorized activity or a payment error, we encourage you to contact iPayHub Support before initiating a chargeback with your bank. Our team will work with you to resolve disputes quickly and minimize delays or additional fees.

6. Contact Us

For questions about this policy or to submit a refund request, please contact us at:

Email: support@ipayhub.net

iPayHub reserves the right to update or amend this policy at any time without prior notice. Please check this page periodically for the most current terms.